Privacy Policy

Merchant Mode ("we", "our", or "us") operates a B2B distribution platform connecting distributors, agents, and retail shops. This Privacy Policy explains how we collect, use, and protect information when you use our platform at merchantmode.in or through our mobile-accessible dashboard.

We collect the following types of information:

• Account Information: Name, email address, phone number, and role (admin, agent, official, shop owner) provided during registration.
• Business Information: Shop name, address, owner name, and contact details submitted when registering a shop.
• Order Data: Product selections, quantities, delivery dates, and transaction history generated through platform activity.
• Usage Data: Pages visited, features used, and session activity collected automatically to improve platform performance.
• Uploaded Media: Product images and shop photographs uploaded by users.

We use the information we collect to:

• Operate and maintain the Merchant Mode platform
• Process and fulfil orders placed through the system
• Generate reports and analytics for distributors and agents
• Send order confirmations and operational notifications
• Provide customer support and resolve tickets
• Improve and optimise platform features
• Comply with applicable legal obligations

Your data is stored on secure servers. We implement industry-standard security measures including:

• Encrypted connections (HTTPS/TLS) for all data transmission
• Role-based access controls limiting data visibility to authorised users
• Secure authentication and session management
• Regular security reviews of our infrastructure

While we take reasonable measures to protect your data, no method of transmission over the internet is 100% secure.

We do not sell, rent, or trade your personal information to third parties. We may share data in the following limited circumstances:

• Within the platform: Order and shop data is shared between relevant roles (agents, admins, officials) as part of normal operations.
• Service providers: We may use trusted third-party services (such as cloud hosting) that process data on our behalf under strict confidentiality agreements.
• Legal requirements: We may disclose data if required by law or to protect the rights and safety of our users.

Merchant Mode uses cookies and similar technologies to:

• Maintain your login session
• Remember your role and preferences
• Analyse platform usage patterns

You can control cookies through your browser settings, though disabling them may affect platform functionality.

We retain your data for as long as your account is active or as needed to provide our services. Order and transaction records may be retained for accounting and legal compliance purposes. You may request deletion of your account and associated data by contacting us directly.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Object to certain uses of your data

To exercise these rights, please contact us using the details below.

We may update this Privacy Policy from time to time. We will notify registered users of significant changes via the platform. Continued use of Merchant Mode after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or how we handle your data, please contact us:

• Email: support@merchantmode.in
• WhatsApp: +91 96762 65544
• Address: Warangal, Telangana, India